IFIA has five Compliance Principles, to which all member companies are expected to adhere. These are as follows:
The member shall operate in a professional, independent and impartial manner in all activities.
The member shall carry out work honestly and shall not tolerate any deviation from approved methods and procedures. Where approved test methods make provision for tolerances in results, the member shall ensure that such tolerances are not abused to alter the actual test findings.
The member shall report data, test results and other material facts in good faith and shall not improperly change them, and shall only issue reports and certificates that correctly present the actual findings, professional opinions or results obtained.
2. Conflicts of interest
The member shall avoid conflicts of interest with any related entity in which they have a financial or commercial interest and to which they are required to provide services.
The member shall avoid conflicts of interest between the member’s companies and/or divisions engaged in different activities but which may be providing services to either the same client or each other.
The member shall ensure that their employees avoid conflicts of interest with the activities of the member.
The member shall treat all information received in the course of the provision of their services as business confidential to the extent that such information is not already published, generally available to third parties or otherwise in the public domain.
The member shall prohibit the offer or acceptance of a bribe in any form, including kickbacks on any portion of a contract payment.
The member shall prohibit the use of any routes or channels for provision of improper benefits to, or receipt of improper benefits from, customers, agents, contractors, suppliers, or employees of any such party, or government officials.
5. Fair marketing
The member shall only present themselves and conduct marketing – including any comparisons with or references to competitors or their services – in a manner that is truthful and not deceptive or misleading or likely to mislead.